Welcome Zum,
This dashboard provides insights into recent calls handled by the Zum Charter Agent. Here you can find key metrics, call details, and trends to help you understand agent performance and customer interactions.
Total Calls
13
Qualified
4
9 not qualified
Updated Today
13
Avg Turn Latency
217 ms
Call Status Distribution
Current volume split by call status
Qualification Mix
Qualified vs not qualified calls
Latency Trend
Avg turn latency over recent completed calls
Recent Calls
| Ended At | Phone | Status | Qualification | School Name | Contact Name | Role | Phone | City | Passenger Count | Pickup Date | Pickup Time | Pickup Location | Pickup Destination | Handoff Requested |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 06:17 PM | +919818991548 | completed | Missing required fields: role, passenger_count, pickup_date, pickup_time, pickup_location, pickup_destination. | Gotchi | Munir | - | +919818991548 | Karachi | - | - | - | - | - | - |
| 06:15 PM | +919818991548 | completed | Missing required fields: school_name, contact_name, role, city, passenger_count, pickup_date, pickup_time, pickup_location, pickup_destination. | - | - | - | +919818991548 | - | - | - | - | - | - | - |
| 06:05 PM | +919818991548 | completed | Qualified: all required fields are present and no human handoff was requested. | South State High | Razi | principal | +919818991548 | Springhill | 150 | 2026-04-14 | 06:00 | South State High | Austin | - |
| 05:33 PM | +919818991548 | completed | Qualified: all required fields are present and no human handoff was requested. | Equinox High | Arani | transport manager | +919818991548 | New York City | 60 | 2026-04-23 | 8:00 | Equinox High | New York City | null |
| 04:14 PM | +919818991548 | completed | Missing required fields: city, passenger_count, pickup_date, pickup_time, pickup_location, pickup_destination. | Redwood High | Pawan | transport manager | +919818991548 | - | - | - | - | - | - | - |
| 04:13 PM | +919818991548 | completed | Missing required fields: school_name, contact_name, role, city, passenger_count, pickup_date, pickup_time, pickup_location, pickup_destination. | - | - | - | +919818991548 | - | - | - | - | - | - | - |
| 04:12 PM | +919818991548 | completed | Missing required fields: school_name, contact_name, role, city, passenger_count, pickup_date, pickup_time, pickup_location, pickup_destination. | - | - | - | +919818991548 | - | - | - | - | - | - | - |
| 04:12 PM | +919818991548 | completed | Missing required fields: role, city, passenger_count, pickup_date, pickup_time, pickup_location, pickup_destination. | Redwood High | Redif | - | +919818991548 | - | - | - | - | - | - | - |
| 03:29 PM | +919818991548 | completed | Qualified: all required fields are present and no human handoff was requested. | Redwood High | Arani | transport manager | +919818991548 | Redwood City | 60 | 2026-04-22 | 6:00 AM | Redwood High | San Francisco | - |
| 03:26 PM | +919818991548 | completed | Missing required fields: school_name, contact_name, role, city, passenger_count, pickup_date, pickup_time, pickup_location, pickup_destination. | - | - | - | +919818991548 | - | - | - | - | - | - | - |
| 12:13 PM | +919818991548 | completed | Qualified: all required fields are present and no human handoff was requested. | Palo Alto High | Arani | transport manager | +919818991548 | Palo Alto | 60 | 2026-04-22 | 16:00 | Palo Alto High | High | - |
| 11:54 AM | +919818991548 | completed | - | Heritage High | Arif | - | +919818991548 | - | - | - | - | - | - | - |
| 11:50 AM | +919818991548 | completed | - | Redwood High | Palan | staff member | +919818991548 | Redwood City | 42 | 2026-04-20 | 6:30 a.m. | Redwood High | San Francisco Museum | - |