Welcome Zum,
This dashboard provides insights into recent calls handled by the Zum Charter Agent. Here you can find key metrics, call details, and trends to help you understand agent performance and customer interactions.
Total Calls
28
Qualified
10
18 not qualified
Updated Today
0
Avg Turn Latency
252 ms
Calls — Last 7 Days
Total inbound calls per day
Qualification Mix
Qualified vs not qualified calls
Latency Trend
Avg turn latency over recent completed calls
Recent Calls
| Ended At | Phone | Status | Qualification | Email Address | Metro Area | School or Organization Name | Type of Trip | Pick up Address | Date of Trip | Pick up Time | Destination Address | Return Pick up Time | Passenger Count | Trip Purpose | Activity Description | Does the vehicle stay with the group? | Booking Contact Information | Additional Trip Information | Trip Contact Information | Billing Contact Information | Payment Method |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 07:11 PM | +16503959580 | completed | Qualified: all required booking fields are present for quote follow-up. | pkumar@ridezum.com | San Francisco | Zum Services | round trip | 1620 Davidson Avenue | 04/21/2026 | 10:00 | San Francisco Zoo | 17:00 | 50 | field trip | - | true | Name: Bhawan Kumar; Phone: +16503959580 | - | - | - | credit card |
| 07:03 PM | +16503959580 | completed | Missing required fields: School or Organization Name, Type of Trip, Pick up Address, Date of Trip, Pick up Time, Destination Address, Passenger Count. | spkumar@raxium.com | - | - | - | - | - | - | - | - | - | - | - | - | Name: Pawan Kumar.; Phone: +16503959580 | - | - | - | - |
| 06:22 PM | +16503950996 | completed | Missing required fields: School or Organization Name. | vurueta@ridezum.com | San Jose | - | one-way | San Jose State | 06/12/2026 | 08:45 AM | Great America | - | 53 | Field trip | - | Yes | Name: Victoria Ureta; Phone: +16503950996 | One wheelchair-accessible bus | - | - | Check |
| 07:11 PM | +14803209955 | completed | Missing required fields: School or Organization Name. | dgriffus@ridezum.com | Sioux City, IA | - | Round trip | 665 East Pinehurst Trail, Dakota Dunes, SD | 04/19/2026 | 09:00 | Tyson Events Center, Sioux City, IA | 18:00 | 42 | Event | - | No | Name: Daniel Griffus; Phone: +14803209955 | - | - | - | Credit card |
| 06:40 AM | +919818991548 | completed | Qualified: all required booking fields are present for quote follow-up. | arani@ailibrary.ai | Oakland | Oakland High | round trip | Oakland High | 04/15/2026 | 6 a.m. | the museum | 7 p.m. | 50 | school field trip | - | Yes | Name: Aryani Choudhury; Phone: +919818991548 | - | - | - | - |
| 06:36 AM | +919818991548 | completed | Missing required fields: Email Address, School or Organization Name, Type of Trip, Pick up Address, Date of Trip, Pick up Time, Destination Address, Passenger Count. | - | - | - | - | - | - | - | - | - | - | - | - | - | Name: Fred; Phone: +919818991548 | - | - | - | - |
| 06:36 AM | +919818991548 | completed | Missing required fields: Email Address, School or Organization Name, Type of Trip, Pick up Address, Pick up Time, Destination Address, Passenger Count. | - | - | - | - | - | 04/14/2026 | - | - | - | - | - | - | - | Name: unknown; Phone: +919818991548 | - | - | - | - |
| 04:31 AM | +919818991548 | completed | Missing required fields: School or Organization Name. | arani@ailibrary.ai | Oakland | - | round trip | outside my office | 04/16/2026 | 6:00 AM | San Francisco | 7:00 PM | 50 | field trip | to the museum | yes | Name: Arinichadri; Phone: +919818991548 | - | - | - | check |
| 04:26 AM | +919818991548 | completed | Missing required fields: Email Address, School or Organization Name, Type of Trip, Pick up Address, Date of Trip, Pick up Time, Destination Address, Passenger Count. | - | - | - | - | - | - | - | - | - | - | - | - | - | Name: unknown; Phone: +919818991548 | - | - | - | - |
| 04:25 AM | +919818991548 | completed | Missing required fields: Email Address, School or Organization Name, Type of Trip, Pick up Address, Pick up Time, Destination Address, Passenger Count. | - | - | - | - | - | 04/14/2026 | - | - | - | - | - | - | - | Name: unknown; Phone: +919818991548 | - | - | - | - |
| 03:16 AM | +12133009538 | completed | Qualified: all required fields are present and no human handoff was requested. | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 07:39 PM | +919818991548 | completed | Qualified: all required fields are present and no human handoff was requested. | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 07:34 PM | +1919818991548 | completed | Qualified: all required fields are present and no human handoff was requested. | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 07:02 PM | +919818991548 | completed | Qualified: all required fields are present and no human handoff was requested. | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 06:57 PM | +919818991548 | completed | Missing required fields: school_name, contact_name, role, city, passenger_count, pickup_date, pickup_time, pickup_location, pickup_destination. | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 06:17 PM | +919818991548 | completed | Missing required fields: role, passenger_count, pickup_date, pickup_time, pickup_location, pickup_destination. | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 06:15 PM | +919818991548 | completed | Missing required fields: school_name, contact_name, role, city, passenger_count, pickup_date, pickup_time, pickup_location, pickup_destination. | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 06:05 PM | +919818991548 | completed | Qualified: all required fields are present and no human handoff was requested. | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 05:33 PM | +919818991548 | completed | Qualified: all required fields are present and no human handoff was requested. | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 04:14 PM | +919818991548 | completed | Missing required fields: city, passenger_count, pickup_date, pickup_time, pickup_location, pickup_destination. | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 04:13 PM | +919818991548 | completed | Missing required fields: school_name, contact_name, role, city, passenger_count, pickup_date, pickup_time, pickup_location, pickup_destination. | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 04:12 PM | +919818991548 | completed | Missing required fields: school_name, contact_name, role, city, passenger_count, pickup_date, pickup_time, pickup_location, pickup_destination. | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 04:12 PM | +919818991548 | completed | Missing required fields: role, city, passenger_count, pickup_date, pickup_time, pickup_location, pickup_destination. | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 03:29 PM | +919818991548 | completed | Qualified: all required fields are present and no human handoff was requested. | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 03:26 PM | +919818991548 | completed | Missing required fields: school_name, contact_name, role, city, passenger_count, pickup_date, pickup_time, pickup_location, pickup_destination. | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 12:13 PM | +919818991548 | completed | Qualified: all required fields are present and no human handoff was requested. | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 11:54 AM | +919818991548 | completed | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 11:50 AM | +919818991548 | completed | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |